Terms and Conditions

TERMS AND CONDITIONS ~ PLEASE READ CAREFULLY
The use of this website is subject to the following conditions
 

You accept that your order will be processed and dispatched within 3 - 5 working days. 

 

CONTACT DETAILS:
Jilima Coop
c/o Jilima Enterprise Ltd.
Unit 10
Albury Close
Reading
RG30 1BD
United Kingdom

Registered Number: 13171443
EORI Number: GB080720432000 
Mobile: +44 (0) 7918 800 969

 

CANCELLATION:
In compliance with the Distance Selling Regulations 2000, refunds are given if an order is cancelled within 7 days. Refunds will be provided within 30 days. However, the cost of the return of an order cancelled after dispatch will be borne by you.
 

COPYRIGHT:
Images and information on this website is owned by Jilima Coop/Jilima Enterprise and protected by copyright laws and may not be reproduced in whole or part without prior written permission.
 

CUSTOMER INFORMATION:
As per directives set out by card processing/charge back rules, customers are required to provide all information in full for order processing.  We need a phone number for you, in case we need to contact you about your order. Failure to do so will result in a delay/non-process. Submission of incorrect information resulting in non-delivery will incur a re-delivery charge.
 

Your email address needs to be correct at the time of ordering. We only use such information to notify you of your order status.
Your shipping address is used to process your order for delivery whilst your billing address is used to process your payment by the payment processor.
 

CUSTOMER PROTECTION:
We take pride in customer confidentiality and will never pass nor discuss details with third parties. Please note however that courier services will need your contact details for delivery.
 

DAMAGES:
Please advise us within 24hours should you receive any damaged goods and we will endeavour to investigate. We will however need photographic evidence at the time of logging your complaint.
 

DELIVERY:
During COVID-19 and in order to reduce our footprint, delivery will be carried out by selected postal services and has to be acknowledged by the customer.
In the event of the customer being unavailable for delivery, the package(s) will be returned to the local depot for collection within 7 working days. A re-delivery after this period will incur a charge.
Additional charges may incur if the courier imposes on a returned package after attempted delivery to customer.
 

International customers should be aware that import duties/taxes may be issued by the governing body.
Please note that orders cannot be delivered to a P.O Box/BFPO address by our couriers.
 

INTERNATIONAL ORDERS:
We accept International Orders and ship to selected countries. Please note that there might be additional fee charged by your card issuer/bank for international transactions and neither by Jilima Enterprise nor our payment processors.
Kindly check with your Customs' office of any prohibited items before placing your order. Jilima Enterprise cannot accept responsibility for packages being returned to us if the goods are restricted/prohibited in the country of delivery. Any charges incurred for returned packages will be borne by the customer.
International orders are dispatched with copies of invoices attached on the box or uploaded to a portal for customs' clearance. All deliveries have to be signed for by the customer.  In the event of the customer being unavailable for delivery, the package(s) will be returned to the local depot for collection within 7 working days. A re-delivery after this period will incur a charge. Additional charges may incur if the courier imposes on a returned package after attempted delivery to customer.
Please be aware that import duties/taxes may be issued by the governing body and delays might be due to customs' clearance. We cannot deliver to a P.O Box/BFPO address via courier services.
 

PACKAGING:
We try our best to minimise our use of plastic.  We use biodegradable packing chips and reuse any packaging from our suppliers - please recycle any packaging after use.
 

PAYMENT:
Online orders can be paid for via our payment processors – Jilima Enterprise does not have access to any of your financial details.
Anti fraud: Please note that your order may be declined after payment if the transaction has been flagged by our payment processor. A full refu nd will be issued. This could be due to one or all of the following reasons: 

  • Incomplete information
  • Incorrect ValidFrom
  • Incorrect ExpDate
  • Incorrect CVV2
  • Incorrect billing address

 
Please note that we cannot accept cheque payments for our online orders.
 

PRICING:
All our prices are displayed in British Pounds (£ GBP). ALL CUSTOMERS WILL BE CHARGED THE ORDER VALUE SHOWN IN BRITISH POUNDS (£ GBP). We reserve the right to make price changes without prior notice but will not increase the price of ordered goods which are awaiting delivery. Please use XE.com currency converter as a guideline. 

 

PRODUCTS:
Jilima Enterprise will not be held responsible for the misuse of any of our products. 

RETURN OF GOODS:
Items can be returned if you are unhappy with your purchase [except our fabric bags]. This should be returned to us within 14 working days of purchase by prior notice and via recorded delivery service in its original condition. We will advise you of receipt of your returned item after which refund of the purchase price will be issued. 

Items that have been opened or used will not be accepted for a refund. The cost of sending the goods back to us will be borne by you. This does not affect your statutory rights.
 

SHIPPING RATES:
Our shipping rates are automatically calculated depending on the weight and destination.

We reserve the right to change our terms and conditions. Placing an order with us constitutes your acceptance of our terms and conditions.